| What to Expect |
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| What to Bring |
| - Drivers license or photo ID |
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| - Insurance Card (if you have insurance) |
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| - Credit Card or Cash for your co-pay or visit fee |
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| - A list of your medications, or the medications themselves |
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| - Minors require a written consent of legal guardian prior to evaluations (see forms). |
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| Sign In |
On arriving to the clinic our patients will be asked to sign-in at the front desk.
New patients will then be asked to review our Privacy Policy and to complete a Sign-in form, Protected Health Information Form (this authorizes
us to contact you with any relevant follow-up information), and Acknowledgement of receipt of Privacy of Practices Form. You may print these forms
out and bring them in completed to save check in time (if you have any questions we will be happy to help you fill out the forms once you arrive).
Existing patients who have not been seen at the clinic for over a year, or who have new insurance or new contact information will also be required
to complete these forms.
After completing the forms our receptionist will:
- Photocopy your ID and Insurance Card
- Collect your
Co-pay or charge your deposit
We see patients without requiring an appointment and typically, in the order they sign in unless they have an emergency that is life
threatening (this is up to the Physicians discretion). This makes prediction of flow and wait times difficult and uncertain, and we ask your patience
if you are here at a time when many other patients have also dropped in to be seen. Rest assured we are aware that your time is valuable and we are
working as hard and as fast as we can to minimize your wait. Our intention is to limit visits at our Center to less than one hour. |
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| Visit |
| Following sign in, your visit will consist of: |
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| 1. Triage - A medical assistant will
take a brief history, medication list, reason for your visit and get your vital signs. |
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| 2. Physician Evaluation - one of our physicians will then
review the triage, order tests and do an extended history and physical examination. Our physician will then discuss any lab or x-ray results with you
and answer all of your questions. |
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| 3. Discharge Instructions - You will be provided with information noting the findings from your visit, the
physician's treatment recommendations, and follow-up instructions. You will receive a copy of these instructions for your records and any prescriptions
for any medications prescribed on discharge at the front desk. |
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| Other Considerations |
| - While our hours do extend to 7 p.m., if you believe your illness is serious please
visit us earlier in the day, so that we can take full advantage of our referring physicians. |
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| - If you have a stomach problem, or know you may need surgery, please refrain from eating
and drinking. |
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| - If you have questions about what will happen next, or reasons for delays, please ask
any of our team members to help. |
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| - Feel free to use your cell phones in our exam rooms after the staff and doctor have left the room. |
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| - We welcome up to one visitor per exam room. |
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| - It is important to us that you fully understand any treatment or follow-up instructions given to
you prior to leaving the Urgent Care Center. Please ask any questions you may have about them, and please call us for any questions that may arise
later. |
